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Jason B. Israel

4645 Sundance Circle, Cumming, GA 30028 • 812-827-1641 (C) • 678-456-8217 (H)
Linked In: www.linkedin.com/in/jasonisrael
Email: jknight2@gmail.com • Web Page: http://www.greatknight.com/career.htm

Objectives: Experienced, quality-oriented IT Solutions Architect with a record of excellence in building and supporting highly sophisticated technical environments. Background emphasis has been Assessment, Design, Implementation, Maintenance, Management and Support of Campus VoIP, Remote VoIP, LAN, MAN, Wireless & WAN Architectures.  I have always worked successfully with diversely skilled teams throughout my career.

Technical Highlights:
Enterprise-Wide VoIP (QoS), Remote VoIP, LAN, MAN, Wireless & WAN Implementations and Upgrades
Enterprise-Wide Cisco CallManager and CallManager Express Implementation and Documentation
Sales Engineering of VoIP (QoS), Remote VoIP, LAN, MAN, Wireless and WAN Solutions
Vendor Relations with Cisco, HP/Compaq, Microsoft, Mitel, IBM, and APC
Enterprise-Wide Operations & Support of Windows Servers and Windows Workstations
Technology Research, Evaluations, Selections, and Negotiations with Vendors

Technical Skills: Implementation of New Enterprise Voice plans as developed by Pre-Sales Design, implementation plans, and post implementation support.  Some technology upgrades to existing customer telephony environments to newer technology solutions.  Use of Cisco CallManager 6.x, 7.x, 8.x Linux Based Server, Cisco CallManager CCM 6.x, 7.x, & 8.x BE with Integrated Cisco Unity, Cisco Unity Connection, Cisco CallManager Express 7.x, & 8.x IOS Based PBX, Cisco Unity Express with remote VoIP Support with the Berbee & Syn-Apps software solutions.

Speaking Engagements: Association of IT Professionals Gwinnett, Georga Tech Chapter July, 2010

Security Clearance: NAC+I (National Agency Check plus Investigation) Confidential for Department of Defense (DOD) Facility including full credit, drug and background check for US Treasury Department & IRS work areas.

Work Experience

 Tiverity has been in the professional services industry since 2003 and has been supporting both federal government and private corporations.  The company based its guiding principles of integrity and customer satisfaction from the day to day work it does to the documentation it provides its clients while under the Professional Services, Voice and Data implementation roles it manages.

Sr. VoIP & Data Network Engineer – Atlanta, GA – December 2008 to Present: Hired to help form a new division designing and implement VoIP networks and phone systems by Cisco Systems. 

Customer Sales Engineer: Accompanied a sales representatives on every call to provide the customer details as to the design process and provide solutions to them including project management of the implantation of the design.  This provided customer with needed answers and prevented errors and delays that could have added costs to the project.

Internal IT Engineer: Created and designed the internal network for the company to implement a working phone system to support Tiverity staff as well as provide a demonstration area for clients when visiting the offices.  Technologies implemented including new LAN design for Voice, Data and Wireless traffic.  Provided the security required for protecting the network with Cisco ASA 5520 that also supports the VPN connectivity for the staff including remote IP phones and access to internal training lab.

Provide remote workers with Voicemail to Email unified communications as well as ways to create an environment that extends the office to remote workers.  Created detailed documentation of all the technologies and technology solution for equipment inside & outside the environment.

Using the best practices from Cisco networking guidelines and training, including environment requirements, to provide our clients with the most stable, redundant and cost effective solutions possible.

VoIP & Data Network Architectural Design Engineer: Project lead for large Chamber of Commerce for Cisco VoIP Deployment near Atlanta, GA.  That had over 140 handsets servicing 4 companies along with the Chamber in a tenanted configuration emulating 5 separate phone systems in one.  Desktop integration with Call Connector and Call Connector Operator console.  Provided conference bridging to all tenets.

VoIP & Data Network Architectural Design Engineer: Project lead for international organization VoIP Deployment with main site in Germany, and satellite sites in Pittsburg, PA and Atlanta, GA. that had 25 handsets and 5 servers connected via point-to-point network providing full windows domain integration and future support for Cisco Callmanager Enterprise at main location.

VoIP & Data Network Architectural Design Engineer: Project lead for international organization VoIP Deployment with main site in Germany, and satellite site in Atlanta, GA. that had 22 handsets and 3 servers connected via point-to-point network providing full windows domain integration and future support for Cisco Callmanager Enterprise at main location.

VoIP & Data Network Implementation Engineer [Service Contract]: Outsourced IT support for entire company for main and multiple remote sites – Cisco VoIP phone system, Cisco Wireless and Cisco ASA Firewall.  Management of outsourced Exchange email in a Windows and Macintosh environment.

VoIP & Data Network Implementation Engineer: Project lead for Atlanta, GA. Manufacture – VoIP Deployment using a Cisco UC540 (CME) solution with wireless and remote access requirements, integration with Dell switches, as well as deployment of Cisco’s IP Communicator in a wireless environment.

 AT&T has over 310,000 employees and is the industry-leading provider of voice, IP-voice, video, and data communications services. Its network spans the globe reaching every major country and metropolitan area through its subsidiaries and affiliates.   The company's client list includes all of the FORTUNE 1000.

Sr. VoIP & Data Engineer – Contractor at DOD facility (Under OptionWin Contract) – Dallas, TX – August 2008 to November 2008: Team member to implement and document a Cisco IPT and IPCC (Cisco Unified Contact Center) solution for the financial division of a Department of Defense facility dealing with both current and former members of the US Military.

Responsibilities include implementation and documentation of Cisco IPT/IPCC/ICM/CVP environments for government and public sector customers.  Hardware deployment and software management in helping the team develop a way of streamlining the implementation process.  Working with the customer and vendors to achieve milestones within the contract that would have been difficult without my involvement.

Working with the team and vendors to develop requirements for firewall access into and out of the departments Payment Card Industry (PCI) Data Security Zone.  This was to facilitate the access required for Verint Ultra 10 deployment including Screen & Voice recording as well as Work Force Management (WFM) with encryption.  This installation also included ACH (Automated Clearing House) servers inside the PCI Zone.

Developed installation documentation and both logical and physical drawings of the environment including the call and data flow to and from the systems.  Documentation also included a custom installation process with the customer’s configuration settings.  All the screen prints of the installation to provide both visual as well as procedural processes required in an easy to follow guide to replicate installation.

Working for compliance of the project, logistics were required to achieve milestones including cross-referencing the original project sign-off document.  All milestones were met that I was responsible for. 

Assisted the customer to implement a working lab of the environment going into production.
 

Sr. Voice & Data Engineer – January 2006 to July 2006: Responsible for building the IT department to enhance customer satisfaction and deployment of Voice, Data, HVAC, and Power requirements.

Responsible for managing Mitel VoIP phone systems including SX-200 & 3300 ICP systems with Mitel Teleworker, Your Assistant and SpectraLink wireless phone system.  My roles included that of VoIP engineer, vendor contact, customer relations & Engineering, Project management and Trainer.

Assignments included:

Lead Implementation, Sales & Support Engineer: Video Editing Suites Leasing Company - 2006 – Deployed Mitel 3300 ICP VoIP Enterprise PBX with POE Switching Fabric to provide partitioned solution to users of the separate Video Editing Suites to have PBX powered phone system with a separate voicemail.  This solution included SMTP transfer of voicemail to email.  Phone twining (Mobility) was deployed to provide customers complete access to phone system even when not in the office.  Solution utilized two channelized PSTN T1s for inbound and outbound traffic as well as analog support for each suite for fax and modem if needed.  Wireless SpectraLink phones were offered and deployed with Cisco APs.  Provide training to the IT staff for management.

Lead Implementation & Support Engineer: Financial & Mortgage Company - 2006 – Deployed a phone solution with a Mitel SX-200 ICP VoIP PBX with POE Switching Fabric to provide a small scale call center to respond to advertising in the mortgage market.  Live answer point then sent calls to associates as needed with full voicemail solution. 

Lead Implementation & Support Engineer: Large Legal Firm San Diego Office - 2006 – Deployed a Phone Solution with a Mitel SX-200 ICP VoIP PBX with POE Switching Fabric to provide access to clients and provide reporting of calls with access numbers for billing.  Once installed additional features were provided to the operators and administrative assistant’s workstations (Mitel “Your Assistant”) thus giving Presence, Phonebook, and Chat to the operators and executive assistance.

Lead Implementation & Support Engineer: Largest West Coast Veterinary Hospital - 2006 – Deployed a Phone Solution with a Mitel SX-200 ICP VoIP PBX with POE Switching Fabric and SpectraLink Wireless phones to support the veterinarians needs for mobility.   A channelized PSTN T1 was used for communications and analog lines came off that connection for fax and low end wireless phones.

Lead Implementation, Sales & Support Engineer: Private medical supply company 2006 – Deployed a Phone Solution with a Mitel SX-200 ICP VoIP PBX with POE Switching Fabric into a new environment on a separate network including private labeled switching fabric and PSTN T1 voice trunks.  Setup Auto Attendant and provided Presence for all of the management & office phones with phone based paging.  Proprietary MOH solution integrated into system.

Lead Implementation Engineer: Convergence Systems Remote VoIP Solution – 2006 – Deployed a Phone Solution with a Mitel SX-200 ICP VoIP PBX with the Teleworker (Phone Proxy) remote VoIP solution to provide small customers VoIP PBX technology over the public internet, partitioned system for four customers that required between 5-14 phones with voicemail and line presence.  This was recurring revenue to the company and was active when I left the company.

Lead Implementation, Sales & Support Engineer: Multi-site Moving & Storage Company - 2006 – Deployed a PBX Phone Solution with a Mitel SX-200 using the Teleworker remote VoIP solution for 3 - 5 phones per site.  Phones were deployed with system-wide paging and line monitoring for management.  Solution utilized POE injectors at each site and worked with POW Switching Fabric at main site.  ACD was used for call routing to each site as needed utilizing system almost as a call center.

Sr. Network Engineer - October 1997 to December 2005: Projects included converting the San Diego campus from shared media to Cisco switched network using 65xx and 45xx Catalyst switches (COS & IOS) for over 5500 ports with Gigabit Uplinks to Core-Routers/Switches.  Assisted in deploying of Cisco VoIP along with the replacement of all Cisco switches to a Cisco 6513 with Inline Power (POE) at the San Diego Campus in an ongoing migration from the legacy Avaya PBX to a Cisco VoIP deployment.

Managed Windows NT Domain for San Diego campus with over 50 servers including User, DNS, DHCP, Print services and file services prior to a consolidation to Network Appliance NAC.  Migrated over 1400 hosts in San Diego to DHCP and 1200 hosts in Columbia, SC to DHCP then converted again from Microsoft DHCP server to NetID DNS/DHCP solution from Nortel.

Assignments included:

Network Engineer: Site monitoring – Configuration Management – 2006 – Worked to resolve network management needs for a large campus environment.  When a solution was put in place, use of the enterprise class software called Orion by SolarWinds was used.  This provided detailed reports of each port in the system as well as errors and benchmarking of performance.  The solution required a dedicated server and provided viewable web pages to the IT staff within other departments and helped in cost justification for additional upgrades if needed.  This solution worked in conjunction with CiscoWorks 2000 to provide an end-to-end view of the campus network.

Network Engineer: Migration Project from Shared Media to POE Switch Fabric for Office areas – 2005 – Assignment included challenges to bring the existing network infrastructure into a stable condition, identifying critical single points of failure and preparing plans for essential fix-up of design shortcomings.  It was also necessary to implement the new POE Switching Fabric for Cisco CallManager deployment.  Migration included using two Core 6509 COS based switches with 720 Management Modules for redundant links to 24 65xx IDF switches.  Both Core switches used redundant Gigabit links to each IDF as well as redundant links to connected 7200 routers for WAN access – redundancy was also implemented with HSRP on the 720’s integrated router (MSFC).  The routing protocol was EIGRP in the internal LAN to BGP to the ISP.

Network Engineer: Migration Project from Shared Media to Switch Fabric for R&D Labs – 2004 – Deployed into 40,000sf of R&D labs that support the NCR hardware for the Teradata product line.  Deployment of Cisco’s 6513 switches with Switch Fabric Modules (SFM) were implemented to upgrade bandwidth from the existing 32 Gbps to 256 Gbps on the labs switching backplane.  The SFMs were used in all four 6500 switches located in the labs for additional capacity.  To disperse the ports, a system was devised to patch directly from the 48 port switch blades to 48 port patch panels.   Those connections were then moved via 8 Cat5 amphenol connected 50 pair cables to per patch panel in an areas in the labs that needed the ports.  This saved the expense of additional switches being located around the labs.  Cisco 45xx Switches were used in smaller labs.

Server Engineer: Migration Project from Windows based DHCP to Nortel NetID DHCP Solution – 2003 – Provided design and project managed the installation & implementation of a new DHCP infrastructure.  Collected the current Windows Server DHCP configurations and setup local servers that ran the new DHCP software.  Worked throughout the nation to support the new requirements and locate exceptions to the standard settings of each.  Once established, the actual migration took a few hours and required changes on the network routers to point to the new DHCP server (IPHelper command) supporting each region.

Y2K support engineer: Emergency response team member for Y2K transition – 1999 – Selected to join the Y2K team to address the upcoming transition of moving from year 1999 to 2000 (Big Round Number) for NCR’s west coast facilities.  Transition went without a problem thanks to our team upgrading all workstations, servers, and network equipment.

Workstation Engineer: SMS deployed and unattended installation project – 1998 – Worked with the deployment of Microsoft SMS (Microsoft Systems Management Server) for workstation software deployment system.  This was used for application deployment as well as patch and virus definition updates.

 En Pointe Technologies, El Segundo, CA: A national provider of information technology products and value-added services with a customer base consisting primarily of large and medium sized companies and government entities with 450 employees.

National Network Engineer - October 1994 to October 1997: Administered the sites LAN with 3Com switches that supported the desktop, server farm, and troubleshooting network related issues.  Responsible for network security inside and outside the site, including abuse of LAN/WAN resources.  Assisted in the support of WAN by managing routers to establish Frame-Relay connections over fractional T1 lines to communicate with 12 remote sites and remote servers.  This also included travel to all sites.

Assignments included:

National Network Engineer: Support and Deployment of WAN connectivity to remote sites – 1996 – Managed Telco cloud for Fractional T1 Frame-Relay WAN which was implemented on Cisco 25xx routers.  Provided day-to-day maintenance, change management, and full configuration support to remote sites.

National Server Engineer: Migration Project from Windows 3.51 & Novell to Windows NT 4 – 1995 – Managed the migration from a Windows 3.51 & Novell environment with local users to a Windows NT 4 Active Directory solution including Backup Domain Controllers (BDC) at each site and replication of the domain database.  Provided day-to-day maintenance, change management, and full configuration support to remote sites including backup strategy to robotic libraries.

National Server Engineer: Installation of shared drive array between two Compaq servers – 1995 – Working with the vender (Compaq), we were able to setup a solution for redundancy in case of server loss at the main site.  This was a proprietary technology by Compaq at the time.

National Sales Engineer: Worked with sales team to provide customers with detailed solutions – 1994 through 1997 – Provided solutions that our company was able to deliver.  Provided the sales team with the understanding of the ever-changing technology landscape through customer presentations and documentation.  This closed many deals that would not be possible without a better understanding of the technology.
 

 ComputerLand Info Systems, Torrance, CA: ComputerLand was a national organization of 2500 independent resellers of technology products and services.  The Torrance franchise had 75 employees.  Company closed in 1998.

Technical Sales and Support - December 1990 to October 1994 - Professional Help Desk support to corporate customers and internal staff. Supported the needs of the accounting, sales, warehouse, HR, and management staffs. 

Assignments included:

IT Staffer: Inventory Automation – 1993 – Assisted in automating warehouse inventory management with integration of Symbol bar code readers directly into inventory accounting system.  This system tied into the entire accounting system for support of Just In Time, FIFO and LIFO inventory management.

IT Staffer: Rental Program Assistance – 1992 – Helped manage and setup rental programs for large corporate customers, technology shows, and high-tech educational classrooms.  At the time this was very innovative and generated recurring revenue for the company.

Marketing: Marketing group assistant – 1991 – Used desktop publishing skills to support marketing and sales departments.  Acted as the Technical Consultant for the sales staff and went on sales calls to provide a technical resource to both the customer and the salesperson.

Field Upgrade Engineer: Internal Software and Hardware upgrade – 1990 – Went to all six remote sites to do Hard Disk, RAM, and OS upgrade on all field systems within the company.

Long Beach Navy Exchange, Long Beach, CA: Established in 1946 to provide its customers quality goods and services at a savings and to support quality of life programs. The retail stores and many services offered by Navy Exchange Service Command makes it an important quality of life benefit to its current & former Navy customers.

Technical Sales and Support – October 1986 to November 1990 – Provided military personnel with computer hardware and software for home and when on deployment.  Provided basic troubleshooting to the client as well sales options with different forms of credit choices.

Marketing: Vendor representative – 1989 – I was directed by the primary vendor at the time (Apple Computer) to run sales incentives programs that helped increase sales.  Provided further incentives to customers to purchase warranty plans (AppleCare) that added to the profitability of each sale. 

Inventory Management:  Responsible for the management of all inventories for the computer electronics department including demo and returned products and managing the logistics of returning items back to the vendor and distribution centers.
 

·         Project Management skills:

o    Ability to independently study, analyze, map and document a given enterprise network / communication infrastructure for the purposes of defining the scope of operations, maintenance requirements, upgrade issues, and future expansion capacity.

o    Ability to analyze and optimize key business application data path in terms of major network end-to-end traffic flows including identifying and discovering machine/server hardware performance, topology flaws, network bottlenecks, and legacy technology limitations.

o    Ability to understand customer business needs and customer technical requirements while providing consulting services on a case-by-case basis.

o    Special case project deployments such as enterprise-wide IP address migrations i.e. private Class A (10 network 10.x.x.x) address assignments and protocol migration to support CIDR & VLSM.  This also includes the 172.16.X.X - 192.168.X.X Private Networks.

·         Network Management & Capacity Assessment skills:

o    SNIFFER used to gage existing LAN/WAN traffic.  Other tools used included Multi Router Traffic Grapher (MRTG), Wild Packets, Wireshark, SolarWinds Engineering tool kits & Orion Console

o    CiscoWorks 2000 & VISIO for documentation.

·         Design Installation and Configuration:

o    Layer 1

§  Leading to redundant Backbone & Distribution Patch Panel Locations & Positions.

§  Category 5, 5e, & 6 solutions and design.

§  Troubleshooting T1 data & voice line failures and deployments.

o    Layer 2

§  Catalyst 19xx, 29xx, 55xx, 4xxx, and 65xx Series Switches Maintenance – upgrade – replacement - operations.

§  Dual Supervisor III setup, Root Bridge/Load Balancing, Port Fast, Uplink Fast, Backbone Fast.

§  Cisco VLAN Pruning, Port Security.

§  ISL & 802.q trunks, Fast & Gigabit Ether Channels or Bundles over Cat5, 5e & 6 Cables or MMF optics.

o    Layer 3 / 4

§  Access Layer Design & Deployment with Cisco Routers 2500/2600/3600 Series [Remote Sites]

§  Distribution Layer Design & Deployment of Catalyst 35xx/4xxx

§  Multilayer Switch Design & Deployment Catalyst 6513s (Hybrid & Native IOS) modes.

§  Cisco PIX Firewall 515, 520 & 525 or ASA configuration including NAT features & DMZ design & validation. PIX or ASA Fail-Over Feature setup. Maintenance tasks such as checking log files and testing connectivity

·         Networks & Technology Upgrades/Migrations:

o    Network infrastructure overhauls by upgrading ALL 10Mbps half-duplex links with 100Mbps

o    ISL Trunks & 802.1q Trunks

o    Private Address “Ten Network” Implementation per RFC 1918.

o    Cisco SmartNet and SmartCare Certification

·         Security Hardware & Software: (Installation & Setup)

o    Various Industry Standard Authentication System Implementations including Cisco ASA, PIX, RADIUS and TACACS+

o    Cisco PIX and ASA Firewall deployments including EZVPN in a Client/Server operation.

·         Wireless Networks

o    Setup of Autonomous APs and Controller based

§  Security Layer 2

·         WPA (With and without MAC Filtering) & WPA2 (With and without MAC Filtering)

o    AES, TKIP & PSK

·         802.1x (With and without MAC Filtering)

·         WEP Static (With and without MAC Filtering)

·         CKIP (With and without MAC Filtering)

§  Security Layer 3

·         AAA

§  QoS – Voice – Video – Best Effort

o    Setup of Lightweight APs to Wireless controller

§  Security Layer 2

·         WPA (With and without MAC Filtering) & WPA2 (With and without MAC Filtering)

o    AES & TKIP

·         802.1x (With and without MAC Filtering)

·         WEP Static (With and without MAC Filtering)

·         CKIP (With and without MAC Filtering)

§  Security Layer 3

·         AAA

§  QoS – Voice – Video – Best Effort

·         Cisco IP Voice & AVVID

o    Voice over & VOIP Design & Deployment:

·         IP Voice Hardware and Licensing:

§  Cisco Call Manager release 4.x/5.x/6.x/7.x/8.x BE & Enterprise Cisco servers

§  Cisco Call Manager Express release 4.x/5.x/6.x/7.x/8.x on the Cisco routers

§  2600/2800/2900/3800/3900 FXS/FXO/Multi-Flex VWIC-2MFT-T1 Digital Packet Voice Truck Modules

§  Catalyst 3500/4000 inline power WS-4148RJ45V & WS-4604GWY/Access Gateway

§  Catalyst 6500 8-T1/E1 PSTN digital (WS-X6608-T1/E1) & 24-FXS analog (WS-6624-FXS)

§  IP Voice Software Service & Features and Licensing:

§  Dial Plan for 500+ VOIP device environments with SRST mode and PSTN Gateway fallback.

§  Cisco CallManager release 6.x BE with Unity Connection 2.x

§  Call Connector Stand Alone

§  Call Connector Server & Client

§  Call Connector Operator

§  Cisco CallManager release Express with Unity Express 4.x/5.x/6.x/7.x/8.x

§  Catalyst 28xx: VOIP Gateway, Voice VLAN features & Catalyst 6500

§  Cisco IP Phones 79xx: 792x (Wireless), 7936 (Conference), Analog Stations, Voice Gateway, Analog Trunks Gateway

§  Cisco IOS MGCP & SRST Gateways configurations

§  Cisco AVVID Applications such a Unity Voice mail, Automated Attendant

§  Cisco Scripting tools for Automated attendant

§  Cisco VXML Gateway deployment

§  IPCC (Cisco Unified Contact Center) with Unified CCM Installation – Hardware & software Infrastructure only not scripting in a production environment.

·         IPCC Models

o    Single Site

o    Multi-Site Centralized Call Processing

o    Multi-Site Distributed Call Processing

·         ICM Installation & Documentation

o    Router Installation & Documentation

o    Logger Installation & Documentation

o    CTI Server and CTI Object Server (CTI OS) Installation & Documentation

o    Administrator Workstation Installation & Documentation

o    Peripheral Gateway (PG) Installation & Documentation

o    Peripheral Interface Manager (PIM) Installation & Documentation

o    Cisco Agent Desktop (CAD) Installation & Documentation

o    Call Server Installation & Documentation

o    VXML Server Installation & Documentation

o    VXML Gateway Installation & Documentation

o    Reporting Server Installation & Documentation

o    Operations Server Installation & Documentation

·         Cisco Servers and storage

o    MCS 7825 Server

§  Both HP OEM and IBM OEM systems

§  Hardware upgrade & Firmware upgrade

§  RAID solutions

§  Software Installation with CallManager Enterprise – CallManager BE and Unity

o    MCS 7835 Server

§  Both HP OEM and IBM OEM systems

§  Hardware upgrade & Firmware upgrade

§  RAID solutions

§  Software Installation with CallManager Enterprise – CallManager BE and Unity

o    MCS 7845 Server

§  Both HP OEM and IBM OEM systems

§  Hardware upgrade & Firmware upgrade

§  RAID solutions

§  Software Installation with CallManager Enterprise – CallManager BE and Unity

o    UCS – C Class Server 200

§  Hardware upgrade & Firmware upgrade

§  RAID solutions

§  Software Installation with CallManager Enterprise – CallManager BE and Unity

o    UCS – C Class Server 210

§  Hardware upgrade & Firmware upgrade

§  RAID solutions

§  Software Installation with CallManager Enterprise – CallManager BE and Unity

o    UCS – C Class Server 250

§  Hardware upgrade & Firmware upgrade

§  RAID solutions

§  Software Installation with CallManager Enterprise – CallManager BE and Unity

o    UCS – C Class Server 460

§  Hardware upgrade & Firmware upgrade

§  RAID solutions

§  Software Installation with CallManager Enterprise – CallManager BE and Unity

·         Microsoft Windows Operating Systems and Applications

o    Microsoft Windows Server 2008 – 2003 – 2000 – NT 4.x – NT 3.51

·         Setup, Licensing, Installation and Documentation

·         Active Directory Domain Installation (DC – BDC)

·         Application Services

o    DNS – DHCP – WINS - IIS (Internet Information Server) Installation & Documentation

o    Certificate Server – File Server – SharePoint Services Installation & Documentation

o    IMAP – MAPI – Web Base Email – POP3 – SMTP – Terminal Server – Remote Access – VPN Installation & Documentation

o    Streaming media server – SQL Server 2000 – SQL Server 2005 Installation & Documentation

o    Microsoft Windows Workstation (all versions)

§  Setup, Installation and Documentation

o    Microsoft Windows 7 (Including earlier versions Vista – XP – 98 – 95 – DOS 3.3)

§  Setup, Installation and Documentation

o    The entire Suite of Microsoft Office 2010 (Including earlier versions of 2007 – 2003 – 2000 – XP)

§  Microsoft Word – Excel – Outlook - Access – FrontPage – PowerPoint – Publisher

o    Many of the Adobe Suite of applications

§  Photoshop – Acrobat – PageMaker – Illustrator – Flash player – Air – Shockwave

o    Some of the VMware tools and players

Looking forward: I am working towards my Cisco CCVP, CCNP, CCDP & Architect Certifications.

Education

References under the Reference Button